At DALLYDEALS PRIVATE LIMITED, we aim to provide our customers with a smooth and reliable shopping experience. This Refund & Cancellation Policy explains the terms applicable to cancellations, returns, replacements, and refunds.
1. Company Information
Company Name: DALLYDEALS PRIVATE LIMITED
Registered Address: KAKAL BUILDING, DR SUNDER, OFFICE NO. 34B, 1ST FLOOR, MUMBAI – 400001
CIN / COI Number: U33114MH2026PTC474065
Contact Number: 8097745978
Email: dallydealspvtltd5978@gmail.com
2. Order Cancellation
Customers may request cancellation of an order before it has been shipped or processed for delivery.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or replacement process.
3. Return & Replacement
Customers may request a return or replacement if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received does not match the order.
- The product is missing components or accessories, where applicable.
The customer may be required to provide photographs, videos, order details, or other information to verify the issue.
4. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
The applicable return eligibility will be communicated on the relevant product page or at the time of purchase.
5. Refunds
Once a return or cancellation is approved, the refund will be processed through the original payment method, wherever possible.
The time taken for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other financial institution.
6. Refund Conditions
A refund may be rejected or adjusted where:
- The product does not meet the applicable return conditions.
- The product has been used, damaged, altered, or misused.
- Required accessories, packaging, or components are missing.
- The return request is made outside the applicable return period.
7. Shipping Charges
Shipping and delivery charges may be non-refundable unless the return or refund is due to an error on our part, such as delivery of an incorrect or defective product.
8. Failed or Cancelled Payments
If an amount has been deducted from your account but the order has not been successfully placed, the amount will generally be refunded through the payment gateway or original payment method, subject to the applicable payment processing timelines.
9. How to Request a Refund
To request a cancellation, return, replacement, or refund, please contact us with your order details:
Phone: 8097745978
Email: dallydealspvtltd5978@gmail.com
Please include your order number and a description of the issue so that we can process your request efficiently.
10. Policy Changes
DALLYDEALS PRIVATE LIMITED reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be published on this page.
11. Contact Us
DALLYDEALS PRIVATE LIMITED
KAKAL BUILDING, DR SUNDER, OFFICE NO. 34B, 1ST FLOOR, MUMBAI – 400001
Phone: 8097745978
Email: dallydealspvtltd5978@gmail.com